Challenge Fitness

Sean Phillips 3 months ago

Family of 4. We love this place. We take tennis and swim lessons. Love the staff, great facilities, and great prices.

Ava Caffarini 4 months ago

The person managing private swim lessons will take your money and make you wait two months before they'll assign you a instructor, and then will cancel your package if your availability window no longer can accommodate the time for your lessons. Rip off city! Not to mention that the pool is filthy.

Review man Foodie 6 months ago

You will cancel with them and they still charge you and refuse to speak to you get this resolved. I want my refund I called before your 7 day policy not my fault ur staff is run by children. So unprofessional whoever is in charge here it’s disgusting. They also have no supervisors on weekends just fyi so you have children running the show most of time. I wonder if the manager is a high school student too….

Mysticx 2 years ago

I went into planet fitness this weekend because my grandma gave my 22 year old sister $20 for us to go swimming. When we mentioned that, a girl at the front desk mentioned to us that i could not go in because I am 16. I put my birthday on the paper they make you fill out every time when you’re a guest, so they must’ve just now paid attention to it because I went there 3-4 times, interacted with workers and used the pool. I never sneaked into the pool and I was genuinely confused as to why they told my sister that you have to be 18+ to swim there but yet they let me go those few times and on top of that there were actively other children who were in the pool. Children under 16. I get they were there for classes and it was more than general admission but like I just find that dumb. So I snuck in and went into the hot tub with my older sister and they kicked me out of the pool and told me if I did it again, I’d be banned for 8 months. It was wrong of me to do but I’m just not understanding why they pick and choose what kids go in the pool. I’m even a resident of Lockport too even that even matters, I doubt it does too much. The lady also mentioned she was doing it for my safety which

Dr. Ronald Wellman 2 years ago

The facility has some good weights and machines, better than Planet Fitness. The steam room, hot tub, massage chairs, and pool are a bonus. However, I have multiple experiences with the steam room and showers smelling like urine. Recently the hot tub water was cloudy with dirt rings (see pictures). Manager Ben Ragle said the cleaning guy Dave just cleaned the entire gym the night before. When notified of the dirt they just wiped it up and said it was "all clean." I've owned hot tubs for many years and when water is this bad it's time ro completely drain the water, scrub the tub, and clean the filters. Be careful to completely shower and disinfect when you leave this place is my advice!